Privacy policy

Privacy Policy

This Privacy Policy explains how Emlise ("we," "us," "our," or "the Site") gathers, utilizes, and shares your personal information when you interact with our services, visit emlise.store (the "Site"), make a purchase, or engage with us through any related activities (collectively referred to as "Services"). The terms "you" and "your" apply to all users, including customers, site visitors, and any individuals whose data we process as described in this policy.

By accessing or using our Services, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree, we advise you to discontinue use of our Services.

Updates to This Policy

We may modify this Privacy Policy from time to time to reflect changes in our practices or to comply with legal obligations. Any revisions will be posted on our Site, with an updated "Last Revised" date, and where required by law, we will take additional measures to inform you.

Information We Collect and How We Use It

To provide and improve our Services, we collect and have collected certain personal information over the past year. The specific details we gather, as well as how we use them, depend on your interaction with us.

Personal Data We Collect

1. Information You Provide

When using our Services, you may provide:

  • Contact details: Your name, email, phone number, and address.

  • Order details: Billing and shipping information, payment confirmations, and contact details.

  • Account information: Username, password, and security questions.

  • Shopping activity: Items you browse, add to your cart, or save for later.

  • Customer support interactions: Any information you provide when reaching out to us for assistance.

Certain details are necessary for specific Services, and opting not to provide them may limit functionality.

2. Automatically Collected Data (Cookies & Tracking)

We gather browsing data ("Usage Data") via cookies, pixels, and similar technologies to understand how you interact with our Site. This may include:

  • Device and browser details (type, version, operating system).

  • IP address and network information.

  • Site interaction data (pages visited, time spent, actions taken).

For more on Shopify’s use of cookies, visit Shopify Cookie Policy. You can disable cookies in your browser, but this may affect functionality.

3. Information from Third Parties

We may collect data from trusted third-party sources, including:

  • E-commerce platforms (like Shopify) supporting our Site.

  • Payment processors handling transactions securely.

  • Marketing partners using analytics to refine our Services.

We process all third-party data in accordance with this Privacy Policy. However, we are not responsible for their accuracy or privacy practices.

How We Use Your Personal Data

We use your information to:
✔ Process orders and provide Services (payment processing, order fulfillment, account setup, shipping, and returns).
✔ Send notifications and updates (order confirmations, service alerts).
✔ Enhance customer service (responding to inquiries and improving our support).
✔ Deliver marketing and promotions (emails, texts, and personalized ads).
✔ Prevent fraud and protect security (detecting suspicious activity).
✔ Improve our Site and services (analyzing trends, customer feedback, and product development).

Sharing of Personal Information

We may share your data in the following cases:

  • With service providers (payment processors, shipping carriers, IT support).

  • With marketing and analytics partners to personalize ads and optimize performance.

  • With affiliates and business partners as part of our operations.

  • To comply with legal obligations or enforce policies.

  • In the event of business changes, such as a merger or acquisition.

Data Shared in the Past 12 Months

We have disclosed the following data types with trusted partners:

  • Identifiers (contact details, order info).

  • Commercial data (purchase history, preferences).

  • Usage data (browsing activity, site interactions).

We do not sell your personal information or share sensitive data to infer personal characteristics.

User-Generated Content

If you post reviews or other content publicly on our Services, it becomes accessible to others. We cannot control how third parties use this information. Please be mindful of what you share.

Third-Party Links

Our Site may include links to external platforms, such as social media or partner websites. We are not responsible for their content or privacy practices, and we encourage you to review their policies before sharing personal information.

Children's Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us for removal.

Security & Data Retention

We implement security measures to protect your personal information. However, no system is 100% secure. We retain data only as long as necessary for business and legal purposes.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access – Request a copy of the data we hold about you.

  • Right to Delete – Ask us to remove your personal information.

  • Right to Correct – Update inaccurate data.

  • Right to Restrict Processing – Limit how we use your data.

  • Right to Data Portability – Obtain a structured copy of your data.

  • Right to Withdraw Consent – Opt out of marketing or data processing.

  • Right to Appeal – Challenge our decisions regarding your data requests.

To exercise these rights, contact us via our website or email. We may need to verify your identity before processing your request.

Marketing Preferences

You can unsubscribe from marketing emails at any time. However, we may still send essential service-related emails.

Complaints & International Transfers

If you have concerns about our privacy practices, contact us using the details below. If unresolved, you may file a complaint with a local data protection authority.

Your information may be transferred outside your country, including to the United Kingdom. We rely on appropriate legal frameworks, such as Standard Contractual Clauses, to safeguard international data transfers.

Contact Us

For privacy-related inquiries or to exercise your rights, email us at [email protected].