Return policy

Return & Refund Policy

Return Window

We provide a 14-day return period, meaning you have 14 days from the date of delivery to initiate a return request.

Return Eligibility

To qualify for a return, the item must meet the following conditions:

  • It must be unused, unworn, and in its original condition.

  • All tags must remain attached, and the product should be in its original packaging.

  • A receipt or proof of purchase is required.

To start a return, please contact us at [email protected].

Return Process

Once we approve your return request, we will provide a return shipping label along with detailed instructions on how and where to send the item. Returns sent without prior authorization will not be accepted.

For any return-related questions, feel free to email us at [email protected].

Damaged or Incorrect Items

We ask that you inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, please reach out to us immediately so we can address the issue and offer a solution.

Non-Returnable Items

Certain products are not eligible for returns, including:

  • Perishable goods (e.g., food, plants).

  • Personalized or custom-made products.

  • Personal care items (e.g., beauty and hygiene products).

  • Hazardous or flammable materials.

If you're unsure about the return eligibility of a specific product, please contact us for clarification.

Sale Items & Gift Cards

Please note that sale items and gift cards are non-returnable and cannot be refunded.

Exchanges

If you need a different item, the quickest way is to return the original product and place a new order once the return is approved.

Cooling-Off Period for EU Customers

For orders shipped within the European Union, you are entitled to a 14-day cancellation or return period, with no specific reason required. The product must remain unused, in its original condition, with tags attached, and in its original packaging. Proof of purchase is necessary to process the return.

Refund Process

Once we receive and inspect the returned item, we will notify you of its approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the transaction.

If you haven’t received your refund after 15 business days from approval, please contact us at [email protected].